End-Point Assessment
Observation – Customer
Service Specialist
End-Point Assessment Observation – Customer Service Specialist
| Event Date & Time | 24 June, 2026 (11:00 AM) |
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| Details | End-point assessment observations provide valuable insight into how apprenticeship standards are interpreted, assessed and experienced by learners. This observation focuses on the Customer Service Specialist Level 3 apprenticeship and offers an opportunity to explore assessment practice in a live setting. Observing assessment activity supports professional reflection, strengthens understanding of assessment requirements and helps ensure quality is maintained consistently across the learner journey. Areas of focus may include: Assessment validity and consistency Learner performance and articulation Assessment decision-making Professional judgement and feedback Alignment between programme delivery and assessment expectations Observations such as these help strengthen confidence in assessment practice while providing valuable insight into how learners demonstrate competence, knowledge, skills and behaviours in real assessment situations. The activity also supports ongoing professional development and contributes to a broader understanding of quality assurance across apprenticeship provision. |
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| Overview of Event | Observation of an end-point assessment for the Customer Service Specialist Level 3 apprenticeship, providing insight into assessment practice, learner performance and quality assurance processes. |
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| Booking | Professional observation |
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